Shipping Policy

Center Cam ships orders Monday through Friday, excluding weekends and holidays. All processing and delivery estimates are based on business days.

Partial shipments are not currently available. Orders will ship once all items in the order are ready for fulfillment.

Order Processing

Center Cam cameras and accessories typically ship within 2 business days after an order is placed.

Orders placed after the daily shipping cutoff, on weekends, or on holidays may begin processing the next business day.

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Fulfillment Locations

Center Cam products may ship from one of our fulfillment partners in Washington, USA, or Asia. The fulfillment location depends on your shipping address, product availability, and order quantity.

Camera-only orders may be fulfilled by our Asia-based fulfillment partner when appropriate.

Shipping Methods and Estimated Transit Times

Orders fulfilled by our Washington-based fulfillment partner generally ship as follows:

For customers in the United States, shipments are typically sent via USPS. Estimated transit time is usually 4–10 business days.

For customers outside the United States, shipments are typically sent via UPS. Estimated transit time is usually 4–10 business days, depending on the destination, customs processing, and carrier conditions.

Orders fulfilled by our Asia-based fulfillment partner are shipped using the most appropriate available carrier service based on destination, cost, and reliability. Estimated transit time is usually 4–15 business days, depending on the destination, customs processing, and carrier conditions.

Shipping estimates are not guaranteed and may be affected by carrier delays, customs processing, weather, holidays, or other circumstances outside of Center Cam’s control.

Expedited Shipping

UPS 2 Day and UPS Overnight options may be available for customers who need expedited delivery.

Expedited orders typically ship the next business day. UPS 2 Day and UPS Overnight cannot be delivered to PO Boxes. Please do not select these services at checkout if your shipping address is a PO Box.

International Shipping, Duties, and Taxes

International customers are responsible for any duties, taxes, customs fees, import fees, brokerage fees, or other charges required by the destination country.

These charges are determined by local laws, customs authorities, and carriers. They are not included in the product or shipping price unless otherwise stated at checkout.

International shipments may be delayed by customs processing, local regulations, or carrier handoffs.

Package Insurance

Package insurance may be available at checkout. We recommend purchasing package insurance for added protection against loss, damage, or theft during the shipping process.

If package insurance was purchased and your shipment is lost, damaged, or stolen, please follow the instructions provided in your delivery or insurance email. You may also contact Center Cam for assistance.

Lost or Damaged Packages

If your package is lost or damaged in transit, please contact Center Cam at shipping@thecentercam.com for assistance.

A package is considered lost when it remains in the carrier’s possession and the carrier has not completed delivery within a reasonable timeframe.

If your package was damaged in transit, please keep the product, packaging, and any shipping materials until the issue has been reviewed. Photos of the damaged package and product may be required.

If you purchased package insurance, you may also contact the package insurance provider directly for support and resolution.

Delivered but Missing or Stolen Packages

A package is considered delivered when the carrier marks it as delivered in its tracking system.

If your tracking shows delivered but you cannot locate the package, please first check with neighbors, household members, building staff, mailrooms, front desks, or others who may have received the package on your behalf.

Once a package is marked delivered by the carrier, Center Cam’s ability to assist may be limited. However, we will help you review available options.

If you purchased package insurance, please follow the instructions provided in your delivery or insurance email or contact Center Cam for assistance. This is usually the fastest path to resolution.

If you did not purchase package insurance, please contact the carrier directly to determine whether reimbursement may be available. Some credit card companies may also offer purchase protection benefits.

Address Changes

Please review your shipping address carefully before completing checkout. Customers are responsible for entering a complete and accurate shipping address at the time of purchase.

If you entered an incorrect shipping address and your order has not yet shipped, please contact us as soon as possible at shipping@thecentercam.com with the correct address. We will make every reasonable effort to update the address before shipment.

If your order has already shipped, address changes may not be possible. Depending on the shipping service selected, the carrier may offer an option to redirect the package, but this is not guaranteed and may involve additional fees.

Free shipping services generally do not allow address changes after shipment.

If the package cannot be redirected, please contact the recipient at the original address to see whether they can forward the package to you. If that is not possible, additional shipping costs may apply to send a replacement item.

Shipping Support

For shipping questions or concerns, please contact us at shipping@thecentercam.com. Our team will respond as quickly as possible during business hours.